Angry with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Yahoo is an American Internet corporation that is known internationally for popular sites like Yahoo Search, Yahoo Mail, Yahoo Finance, Yahoo Directory and a lot more. Close to 700 million people around the world visit Yahoo websites every month and have given the company a 33.4% customer service rating. An American retailer focusing on home improvement and construction, The Home Depot operates big-box format stores not only in the United States but also in Guam, Virgin Islands, Puerto Rico, Mexico, China and Columbia. Headquartered at the Atlanta Store Support Center in Georgia, it is the largest home improvement retailer in America and currently holds a 33.7% customer service rating.
These unique, regional supermarkets are happy places to shop. They are immaculately clean, and intuitively designed to generate a positive shopper experience. Just ask happy shopper and college student, Elizabeth Kagan, who stocks her dorm’s fridge regularly at Wegmans. “I love the seasonal flavor that the store always has. Most importantly, I know that everything I am buying is fresh. One time, I realized I had brought back an opened package of baloney. The store took it back, with a smile, two days later,” she says. Wegmans employees may be great at customer service partly because they love their jobs—Fortune ranks Wegmans among its top ten places to work. This Texas-based, privately-held supermarket chain got uber-high marks for customer service from advisory firm KPMG’s survey of companies. The local giant is loved for its large supply of eclectic, one-of-a-kind food products, local produce and products made by Texans, and personalized, fast follow-up to customer comments. HEB is also known for its friendly service, from the shelf stockers to cashiers.
One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive. Several years ago, STELLAService conducted a response time report and found that the average email response time for the top 100 Internet companies was 17 hours. Today, it’s not much better as own customer service study found that the average response time is 12 hours. While Frost reported that 41% of consumers surveyed listed being put on hold as their biggest frustration. Make sure you don’t leave customers waiting. A great example of this is when Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in. Instead of having to sit in a waiting room watching their cars being worked on, customers were given a brand new Lexus instead.
The average response time for the best in class companies was 3 hours compared to the overall average response time, which was 12 hours and 10 minutes. This means that the right department at the best in class companies received the request at the right time, and was able to handle it accordingly. Furthermore, 62% of companies did not respond to customer support emails (Tweet this!). Based on these findings, its’ clear that the best in class customer service companies have the correct support procedures in place. To respond to all customer support emails, start out by setting up rules in your customer service software or email client, to allow you to automatically forward a request to the correct department. Secondly, when a customer asks a question, don’t ignore it. If you ignore your customers, they will ignore you and eventually shop elsewhere.
Phone numbers for all companies! This website is specialzed on offering fast access to details related to any big firm client support department, with a lot of extra information, like phone contacts, email, live chat addresses and so on. See more info on Customer service phone number.